Frequently Asked Questions
Everything you need to know about your Lavish Alice experience, from shipping to style advice.
What is your return policy for evening wear?
We offer a 14-day return window from the date of delivery. All garments must be returned in their original condition, unworn, with all security tags and labels still attached to be eligible for a full refund.
How long does shipping take and what are the costs?
We offer Standard and Express shipping options. Standard delivery typically takes 3-5 business days, while Express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
Do you offer international shipping?
Yes, Lavish Alice ships to over 150 countries worldwide. International delivery times vary by destination, and custom duties or import taxes may apply depending on your local regulations.
How can I find the right size for me?
Each product page includes a detailed size guide with specific measurements. As our designs are often tailored and form-fitting, we recommend checking your measurements against our chart or contacting our stylists for personalized advice.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay for eligible customers.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey in real-time.